Returns & Exchanges

U.S. Return and Exchange Policy

We offer free returns and exchanges within 45 days.

To start a return or exchange, contact us or please visit the page here:https://www.paireyewear.ru/

Please note apparel returns are required to have the tags on. A return will not be accepted if the tag has been removed.

If you are having issues, please contact our team [email protected]

International Return and Exchange Policy

Here’s what you need to do:

For sunglasses, please pack the them inside the provided microfiber pouch as well as the plastic packaging. You can use the original box they came in (if you don’t have it, just make sure they are packed well in another box!) We need to keep them safe during shipping (damaged product that is returned due to improper packing is not applicable for a full refund since the product is unsellable).

Provide a note inside the box stating your contact information, order number and “I would like a refund” to make sure the agent knows to refund rather than exchange.

 

 

How long does it take to process my return or exchange?

U.S. Returns and Exchanges 

Once completed, your return will be processed within 2 business days. You will be notified via email by the address listed on your order when this transaction has taken place. After we have issued the refund, it will take up to 7 business days to see it reflected in your account. 

International Returns and Exchanges 

Once shipped, it takes about 1-2 weeks in total. When we receive the package, we will process the return, check for any damage to the products then issue the refund on the original payment method. The refund will include only the price you paid for the products without the shipping charges.

Product Information and Sizing

Polarized, Non-Polarized and PureBlend Lenses

Polarized lenses have an additional anti-reflective coating of film to filter bright, reflected light as well as ambient light, reducing glare during driving, water sports, and other outdoor activites. 

Non-polarized lenses do not reduce glare as well as polarized lenses, but are equally efficient at protecting against UV rays and offer enhanced clarity when viewing LCD screens on digital devices.

Our new PureBlend lens is lightweight and offers superior clarity, and durability. It is available in polarized and non-polarized options.

Majority of our shades come with UV400 protection. UV 400 is the highest level of protection your sunglasses lenses can have. They are able to block 99-100% of harmful rays from the sun to keep your eyes safe. 

What are the Tv ratings on your sunnies?

Tv ratings stand for Luminous Transmittance, and it is similar to VLT, Visible Light Transmission. Tv ratings measure the amount of light that hits the specific filters applied to the lens and then to the user’s eye. VLT measures the amount of visible light being allowed into the user’s eye.

Listed below are the average Tv ratings for each of our lenses:

Filter Category: 3

Red: 16%

Orange: 17%

Champagne: 14.87%

Gold / Yellow: 12%

Green: 13%

Blue: 12%

Purple: 14.9%

Pink: 14%

Smoke: 10%

Silver: 13%

Amber: 12%

Copper: 15%

Rainbow: 15%

Gradient: 26%

What are tips for keeping my sunnies clean?

LENSES

  • Before cleaning your lenses, double check that no dirt, sand or other debris is present. If dirt or sand is on your lenses, blow the particles off as best as you can before cleaning.
  • Gently rinse your Blendz with tap water that is not too hot, especially after taking a dip in the pool or in the sea.
  • Next take the microfiber wipe or cinch pouch included in your purchase or any soft cloth available to you and wipe your lens with low – medium pressure. Repeat as needed to clean your lenses.
  • If needed, a tiny amount of standard dish soap can be applied to the lenses to help clean tougher stains and blemishes, but please ensure that you have completely removed all soap residue before drying.

GENERAL

  • Avoid storing your Blendz in extreme conditions or in your vehicle for extended periods of time.
  • Clean your Blendz before storing or putting them away.
  • Always rinse your Blendz with tap water after taking a dip in the pool or in the sea.
  • Periodically wipe away sweat, oil and other residue that may transfer onto the frame to keep the your sunnies fresh.
  • Wash your cinch bag periodically to help keep it clean and debris free.If needed, a tiny amount of standard dish soap can be applied to the lenses to help clean tougher stains and blemishes, but please ensure that you have completely removed all soap residue before drying.

DO NOT

  • Use any paper products or other abrasive materials on the lenses.
  • Store or place your sunglasses in high heat situations.
  • Use glass cleaners as they may damage the lens coating.
  • Place your Blendz face down.
  • Store your Blendz with sharp or blunt objects that may result in damage to the lens or frame.
  • Expose your Blendz to extreme heat, strong detergents or other chemicals.
  • Allow salt water and chlorine to sit on your lenses for too long without rinsing and cleaning them. Salt water and chlorine can eat away at the lens coating.Wash your cinch bag periodically to help keep it clean and debris free.If needed, a tiny amount of standard dish soap can be applied to the lenses to help clean tougher stains and blemishes, but please ensure that you have completely removed all soap residue before drying.

Prescription

How do I calculate my total range power?

To calculate your total power range, simply add the sphere and cylinder number together. You will have to repeat this for both eyes to ensure both prescriptions can be fulfilled.

For example if your sphere is -2.75 and your cylinder is -.75 for your left eye, your total left eye power is -3.5.

-2.75 + -.75 = -3.5

What is PD and how do I get mine?

PD or pupillary distance is the distance between your pupils. The distance between your pupils is needed so when making your custom lenses, our manufacturing team knows exactly where you will look through your lenses.  

The best way to provide this information is to provide it at checkout when prompted.

If you do not know this information we recommend you call your optometrist to see if they have it on file.

 

How can I validate my prescription?

We have created an RX Validator just for you! Please enter your prescription information and we’ll let you know which pairs and lens types you will be able to choose from.